India Tradecom focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
Under this policy, cancellation will be considered only if the request is made within 24 hours of placing an order. There is no cancellation of orders placed under the Same Day Delivery category.
The return process of the product can be restricted depending on the nature and category of the product. Conditions for return: Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery. Products/Items should be UNUSED. Products should be returned in their original packaging along with the original price tags, labels and invoices.
For Cancellations please contact the us via contact us link or our customer care service contact number or my account page.
Return Policy
Seller agrees to abide by the Return and Refund Policy of India Tradecom.
India Tradecom will make efforts to ensure that all Seller Products that are returned by a Buyer are dispatched to Seller within the period agreed between India Tradecom and Seller.
India Tradecom will determine and calculate the amount of all refunds (including any Taxes to be refunded) for Seller Products returned in accordance with this Agreement and will route all such refunds on behalf of Seller to the Buyer and accordingly debit from the payment to Seller.
Buyer Disputes: If Seller delays in resolving Buyer’s complaints or disputes relating to the Seller Products within the period of three days (including failure to perform quality checks of the returned Seller Products), then on the expiry of such period India Tradecom may at its sole discretion decide and remit the refund to Buyer upon receipt of request from Buyer and recover the same from Seller. Seller agrees that it will accept India Tradecom’s decision to remit the refund to Buyer without any contest or dispute. While arriving at any decision under this clause India Tradecom would use reasonable efforts and opportunity of being heard will be provided to Seller and the Buyer but India Tradecom does not take any responsibility to ascertain the truth of such a claim by Seller or the Buyer.
Loss in Transit: In case of loss of Seller Product after delivery to LSP but before the delivery to Buyer, India Tradecom shall make a claim to LSP or the transit insurance service provider and shall treat Seller as the beneficiary for the recoveries from LSP or transit insurance service provider. However, irrespective of claim processing by India Tradecom with LSP or insurance service provider, India Tradecom will settle the seller payment in a month’s time.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with the products we can provide a refund within 7 working days.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.